North Yorkshire County Council

Public Access Wi-Fi Network

Customer using their own devices can get free Internet access via Wi-Fi while in the library building.

Note that you will need a mobile phone to authorise your first login.

1

Turn on WiFi Adapter

Turn on the wi-fi adapter on your device and associate to the NYCC_GUEST SSID. Ensure that your wireless adpater is set to receive an IP address via DHCP and you are not using a proxy server in your browser (these are the default settings and usually will not need to be changed).

2

Open your web browser

Open your web browser and enter the URL of a site that you wish to visit, for example www.northyorks.gov.uk. You will be redirected to the Guest Network login screen

3

Create an account

If you already have a username and password then proceed to Step 6. Otherwise click where indicated to create an account. Your account will be valid for 28 days.

4

Enter registration details

You will be taken to the registration page. Enter your name, mobile phone number, email address and read and accept the Terms of Use. You must have a valid mobile phone number to use the service

5

Check for account details

Upon successful registration you will receive the following confirmation screen. Your account details will be sent via SMS to your mobile phone and via email. Once received click “Sign In”.

6

Enter login details

At the login screen enter your username and password, read and accept the Terms of Use and click “Log In”.  Upon successful login you will be redirected to the northyorks.gov.uk website, you are now connected to the Internet and can continue to browse to the site you wish to visit.

Printed instructions

To get an illustrated guide sheet download from here or ask a library volunteer for a printed copy.

North Yorkshire County Council - Public Access Wi-Fi Network

Frequently Asked Questions

I have registered an account but have forgotten my password. What should I do?

Click on the link at the bottom of the login page ‘Forgotten your password or like to change it to something more memorable?’. This will take you to the self-service portal page.

Click the ‘I’ve forgotten my password’ link and enter the email address you registered with:

A new password will be sent to the mobile phone number that you registered with.

I have registered an account but would like to change my password. Can I do this?

Yes. Click on the link at the bottom of the login page ‘Forgotten your password or like to change it to something more memorable?’. This will take you to the self-service portal page.

Login with your existing username and  password.

A summary of your account usage wil be displayed. Click on the ‘Change your password’ link:

Enter your existing password, enter and confirm the new password (min 8 characters) then click ‘Change Password’:

Your new password is now active.

Can I print from my device?

It is not possible to print from your device on the wi-fi network. However, if you are in a library you can use the People’s network desktop computers to gain access to a printer.

How long will my account last?

Accounts last for 28 days, after which you will need to register again.

Can I use the same account in other County Council buildings?

Yes your account will work in all council buildings that provide the free wi-fi service.